Operations Manager
- York, PA
- Home Office
Description
The Role:
The Operations Manager is crucial in supporting the Vice President of Operations and ensuring the smooth and efficient functioning of the organization’s operational activities. The ideal candidate will be responsible for coordinating various aspects of day-to-day operations, streamlining processes, and facilitating effective communication across different teams. This position will require a hands-on approach to problem-solving and the ability to successfully manage multiple priorities in a fast-paced environment. The Operations Manager will report to the Vice President of Operations and collaborate closely with the District Manager team, cross-functional departments, and multiple third-party organizations to achieve operational excellence.
The Business:
The Investment Real Estate Group of Companies (IREGC) is composed of real estate-centric entities focused on the self-storage industry. In addition, we own and operate a portfolio of over 50 stores and 80 locations with a stated goal of reaching 115 stores and over 140 locations by the end of 2026. Our market area includes nine states in the Mid-Atlantic and Northeastern regions, and beyond. IREGC provides property management, development & construction services, and insurance products. Learn more at www.irellc.com.
The Environment:
IREGC employees are team-oriented where all colleagues wear many hats and help each other succeed. While business is the priority, colleagues are encouraged to live healthy, balanced lives. Our company is guided by the core values of doing the right thing for our clients, being engaged, enthusiastic, and competitive, working hard and smart, being positive, being compassionate and authentic, and having fun and celebrating success.
Essential Duties & Responsibilities:
- Support the VP of Operations in the oversight and management of daily operational activities across all self-storage facilities.
- Collaborate with Property and District Managers to implement company policies, procedures, and best practices.
- Manage and streamline workflows to improve efficiency, ensuring a consistent, high-quality customer experience by identifying improvement opportunities within existing processes and implementing effective solutions.
- Coordinate training, and development programs for new and existing employees within the operations team.
- Assist in monitoring key performance indicators (KPI’s) to ensure operational goals are met or exceeded.
- Lead or assist in the onboarding of sites with all platforms (internal and external) for acquisition, expansion, construction, or optimization of facilities.
- Develop and maintain strong vendor relationships.
- Assist in budget planning, expense tracking, and cost management initiatives.
- Ensure compliance with all company policies, state and federal regulations, and health and safety protocols.
- Collaborate with various departments to ensure seamless communication and coordination of operational activities.
- Prepare and present operational reports, providing actionable insights into future growth.
- Monitor Reservation Management of all reservations across the portfolio through the property management software to ensure they meet established standards and compliance requirements.
- Respond to all property management system Chargeback filings and issues that affect the company’s performance or initiatives.
- Stay up to date with industry trends and best practices.
- Provide administrative support such as inventory control/supply chain management, book travel, petty cash distribution, facilitating communication from the field to the office, and scheduling meetings in Outlook.
- Maintain accurate and up-to-date records of operational activities, meetings, and relevant documentation.
- Other duties as needed.
Requirements
Experience:
- Bachelor’s degree in Business Administration, Operations Management, or a related field (or equivalent experience).
- 3-5 years of experience in an operational role, preferably in self storage, property management, retail, or a similar environment.
- Proven ability to manage multiple projects simultaneously and prioritize effectively.
- Analytical mindset with the ability to interpret data and draw actionable insights.
- Strong organizational and decision-making skills.
- Adaptability and willingness to learn and experiment with new operational strategies.
- Creative thinking and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and collaboratively in a team-oriented environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with property management software.
Physical Requirements:
- Duties performed in a standard, indoor office environment.
- Be stationary for prolonged periods of time.
- Stooping, bending, twisting, reaching, and repetitive motion may be required in the completion of job duties.
- Must be able to lift 10+ pounds.
Click here to apply.
We look forward to hearing from you.
The IREGC Team