Education and training are essential to being a successful self-storage property manager. While knowing general property management principles can be helpful, self-storage property management requires industry-specific knowledge and practices.
One of the best ways to develop and expand your facility management knowledge is to take certification programs through reputable trade organizations. Some of the best certifications for self-storage property managers include:
Self Storage Association (SSA) Manager Certification
The SSA offers a Managers Certification Program through their Online University. The program is an intensive, 15-week course designed to help storage managers understand the most important aspects of the job. Upon successful completion of the program, the self-storage manager will receive the prestigious designation as an SSA Certified Self Storage Manager (CSSM©).
Qualified Storage Manager (QSM) Certification
The Self-Storage Training Institute (SSTI) offers an online program of self-storage management courses that cover four core components:
- General self-storage information
- Management issues
- Legal issues
- Operation fundamentals
Each course is short, and participants can complete the program at their own pace.
How to Become a Successful Storage Property Manager
Besides getting these certifications, there are a few steps you can follow to hit the ground running in a storage property manager position.
1. Learn the Office Systems
Virtually every storage facility uses a software management system for operational functions like creating reports, processing payments and documenting rentals.
To get up to speed on your facility’s system, go over the software tutorial several times until you feel familiar with the program’s main functions. Then, practice creating and modifying reports like financial summaries and customer inquiries.
2. Memorize the Facility Layout
Learning the facility layout can help you feel more familiar with the facility and confident answering customer questions. You should take note of all facility features, including unit sizes and amenities. You can also review facility maps and walk the grounds regularly to keep the information fresh in your mind. Remember that the better you know the facility, the more precise your judgment and decision-making will be.
3. Get to Know the Customers
Interacting with tenants helps you understand their concerns and motivations. Consistent communication can also help increase customer loyalty and satisfaction.
Start by learning customers’ names and greeting them every time they visit the facility. You can also encourage interaction by offering free refreshments in the office. However you decide to go about it, getting to know your customers can help you hone your customer service skills and help grow the business.
4. Continuing Education
As you progress in your self-storage property management career, it’s crucial to keep your skills sharp and stay updated on industry advancements. Thankfully, various trade organizations offer many opportunities for storage property manager education with online courses and training programs.
Self-Storage Property Management Services From Investment Real Estate, LLC
IRE has over 75 years of self-storage property management experience. We can provide property management training services to help advance your career. Get in touch with us today to learn more about our self-storage property management services in the mid-Atlantic and Northeast.